Frequently Asked Questions

Yes – Mekong Football operates under a Curacao e‑gaming licence, which is listed on the regulator’s public register. The licence requires the site to meet strict fairness, anti‑money‑laundering and player‑protection standards. You can verify the licence number on the regulator’s website.

The smallest amount you can fund your account is $5 (or equivalent in your currency). Deposits are instant for most methods; bank transfers may take 1‑2 business days. There is no upper limit on the first deposit, but subsequent deposits may be subject to daily caps based on your account tier.

An outright winner bet is a futures wager on which team will lift the trophy at the end of the tournament. Odds are set when the market opens and can shift as the event progresses. Your stake is locked in at the odds available when you place the bet, and you win if your selected team wins the final. If the team is eliminated before the final, the bet is settled as a loss.

The platform provides self‑exclusion periods (24 hours to 12 months), deposit limits, loss limits and a reality‑check timer that reminds you of session length. You can access these features from the ‘Responsible Gaming’ section of your account settings. If you need further help, customer support can arrange a temporary account freeze.

Yes – Mekong Football supports Bitcoin, Ethereum and USDT withdrawals. Crypto withdrawals are processed within 30 minutes after internal review, and there are no fees charged by the site. Minimum withdrawal is $20 (or equivalent) and maximum depends on your verification level.

If a match is postponed before it starts, all bets remain pending until the match is rescheduled within the official tournament schedule. Should the match be cancelled or abandoned without a result, the bet is voided and the stake is returned to your account. For in‑play bets, the specific market’s settlement rules (as listed in the betting rules) apply.